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AfterCGI Impact Windows & Doors in Palm Beach: What to Know First
We repair, replace, and install CGI impact windows and doors across Palm Beach as an independent CGI service provider. Most service calls for a single window or door run between $180 and $650 depending on what failed; full replacements and new installations are quoted per opening after we measure twice and show you the numbers on paper. We are not affiliated with CGI, and we don’t need to be: we’re an authorized installer for more than a dozen manufacturer lines, and our techs work on CGI products often enough to know their quirks cold. If you own a CGI window or door that isn’t latching, sealing, or closing the way it should, call (850) 801-5596 and a live person answers.
This page is written for Palm Beach homeowners who already have or are considering CGI impact windows and doors and want straight answers about repairs, parts, pricing, and what happens when the product doesn’t hold up the way the brochure said it would.
How CGI Products Fail - and How We Fix Them
CGI builds a solid product, and most of what we see on service calls is age, weather, or installation related rather than a factory defect. But after years of working on these windows and doors in Palm Beach, we know where they tend to wear first. Here’s what we see most often:
- Roller and track wear on CGI sliding glass doors. On the Estate Collection and Sentry sliding door lines, the rollers are nylon-wheeled and after eight to twelve years in salt air they flatten or bind. The door gets heavy, then it starts grinding and jumping the track. We replace the roller assemblies, clean and realign the track, and the door moves like it’s still under warranty.
- Compression seal failure on CGI casement and awning windows. The multi-point locking system on CGI Estate casements is excellent, but it depends on the weatherstripping staying supple. Florida heat and humidity break down the EPDM gaskets faster here than in most markets, and once they flatten, you lose the airtight seal and start feeling drafts around the sash. We stock replacement gaskets that match CGI’s profile and replace them in a single visit.
- Laminated glass clouding at the edges on older CGI units. CGI’s impact glass is a laminated sandwich of two panes with a PVB interlayer. If the edge seal was nicked during a rough install or after years of frame flex from Palm Beach’s sandy soil, moisture starts creeping between the panes. It shows up as a milky haze at the corners. That’s a seal failure, not a cleaning issue, and it means the insulated glass unit needs replacement. On CGI windows, we use only OEM-spec impact-rated IGUs, not the spacer-bar stock some shops will try to pass off.
- Lag screw and anchor loosening on CGI fixed-frame windows. In older Palm Beach homes, especially the concrete-block construction west of the Intracoastal, we see anchors that have worked loose over twenty years of expansion and contraction. The window doesn’t fall out, but the frame starts to rack, the sash binds, and the water seal gets compromised. We pull the old anchors, set new ones with epoxy rated for coastal exposure, and reset the frame square.
- Multi-point lock misalignment on CGI entry and French doors. The Sentry and Estate entry door systems use a three-point locking mechanism that runs a rod into the head and sill. When the slab settles or the hinges sag even a quarter inch, the rods stop aligning and the deadbolt won’t throw. Most homeowners assume the lock is broken. Nine times out of ten, the door needs to be rehung and the strike plates adjusted, not the lock replaced.
Our CGI Impact Windows & Doors Process
Every CGI job in Palm Beach goes through the same steps, whether it’s a single fogged window or a full replacement package:
- 1
You call (850) 801-5596. A live person answers, day or night. We ask what you’re seeing and schedule a visit that works for your calendar.
- 2
We measure every opening twice. Our techs are background-checked and uniformed, and we don’t trust the original measurements on a twelve-year-old install. If the frame is out of square, we find out before we order one piece of glass.
- 3
We diagnose at the window, not over the phone. A fogged corner, a binding roller, a lock that won’t throw - we open it up and see what’s actually failing. If it’s a warranty-eligible repair, we tell you and document it. If it’s beyond repair, we say so plainly.
- 4
You get side-by-side pricing on paper. OEM versus quality aftermarket, repair versus replace, line by line. No surprises on the bill, because you approve the numbers before we start.
- 5
We do the work. Most CGI repairs are completed in a single visit. Replacements and new installs are scheduled and done when we say we’ll be there, with the openings sealed and flashed to keep wind-driven rain out of the frame.
- 6
We test before we leave. The sash closes true, the locks throw, the seal is set. If it isn’t right, we fix it before the truck pulls away. That’s the Done Right Promise: if it’s not done right, we make it right, with no paperwork fights.
What CGI Impact Windows & Doors Costs in Palm Beach
Here are honest ranges for the CGI jobs we see most often in Palm Beach:
- Single window service call (roller replacement, gasket renewal, lock adjustment): $180-$400
- Impact-rated insulated glass unit replacement on a CGI window: $350-$750 per sash, depending on size
- CGI sliding door roller and track rebuild: $250-$500
- Multi-point lock repair or realignment on an entry door: $200-$450
- Full CGI impact window replacement: $900-$2,200 per opening installed, depending on size, series, and frame condition
- Full CGI impact sliding door replacement: $3,500-$8,000 installed
What moves the price: whether the frame can be saved or needs replacement, whether the opening is standard or custom, and whether we’re working on a second-story opening with ladder access. We pull permits when the job requires it, and we register both warranty layers in writing before the truck leaves. Call (850) 801-5596 for a free estimate, and we’ll give you the numbers in plain English.
Why Palm Beach Homeowners Call TruePane Windows & Doors for CGI Work
We’ve been doing this work in Palm Beach County since 2008, and Dale Kessler founded this company in 2008 because he was tired of seeing out-of-true installs and voided warranties left for homeowners to sort out alone. The Keystone Standard is how we operate: both manufacturer warranty layers registered in writing, durations stated, and a 90-day workmanship guarantee with no fine print that covers neither. Our techs know CGI’s product lines, but they also know Andersen, Pella, and PGT, so when you’re weighing repair versus replacement, you get honest cross-brand guidance instead of a sales pitch. A live person answers the phone 24 hours a day, seven days a week. We hire local, train apprentices into journeymen, and sponsor county fairs and church roof funds because we plan to be in this town in thirty years. If the pane is not true, the job is not done. That’s the rule that names us.
FAQs
CGI’s warranty coverage depends on the product line, the date of original purchase, and whether the unit was installed by the book. Many CGI impact products carry a 10-year warranty on the frame and a lifetime warranty on the glass against seal failure, but coverage is transferable only under certain conditions and requires proper documentation. As an independent CGI service provider, we can inspect your unit, check the serial numbers and date codes, and tell you exactly what’s covered before we order one dollar of parts. Call (850) 801-5596 and we’ll walk you through it.
In Palm Beach’s salt air and humidity, a properly installed impact window or door should give you twenty to twenty-five years of solid service. The laminated glass itself may last longer, but the moving parts – rollers, gaskets, locks, and hinges – wear out sooner and typically need service around the ten to fifteen year mark. Regular maintenance, like our maintenance check, catches binding rollers and drying seals before they turn into bigger problems.
Most failures on CGI impact windows and doors are repairable: roller assemblies, weatherstripping, lock alignment, anchor re-setting, and even full glass replacement are all common service calls we do in one visit. The exceptions are severe frame rot, a frame that’s racked beyond correction, or glass that’s been impacted and has compromised the structural integrity of the sash. We’ll tell you honestly which situation you’re in. Call (850) 801-5596 for a clear assessment and a line-item quote.
We use OEM parts where they matter most – impact-rated glass units, multi-point lock bodies, and structural hardware. Where aftermarket parts are genuinely equivalent and save you money, like replacement rollers or gaskets from reputable manufacturers, we present both options on paper with the price difference and let you decide. We never install a part that would void your remaining warranty, and every parts decision is in writing before we start. The Keystone Standard means we register both warranty layers and state the durations before the truck leaves your driveway.
We don’t make promises we can’t keep. A live person answers the phone 24/7, and we schedule service calls based on urgency and your availability, not on a call center script. Most single-window or single-door repairs are done in one visit, and we’ll give you a firm arrival window when you book. If you’re dealing with a broken lock or a window that won’t seal in the middle of hurricane season, tell the person on the phone and we’ll do everything we can to get a tech out promptly.
If you have CGI impact windows or doors in Palm Beach that need a trained eye, call TruePane Windows & Doors at (850) 801-5596. We’ll send a background-checked, uniformed tech who measures every opening twice, quotes you side by side on paper, and stands behind the work. Estimates are free, and the phone doesn’t ring to voicemail.
Written by Dale Kessler, Owner, TruePane Windows & Doors at TruePane Windows & Doors, serving Palm Beach and nearby areas.
Six Reasons Homeowners Choose TruePane Windows & Doors
Impact systems engineered to design pressures up to +/-100, matched to your wind zone - your openings hold when the storm arrives.
Low-E insulated impact glass from our manufacturer lines commonly cuts monthly cooling bills 20-30%.
Laminated impact glass shuts out up to 40% of outside noise - traffic, neighbors, weather.
Monitoring services run $30-90 a month. Laminated impact glass resists forced entry around the clock, with no subscription.
Florida homeowners average around 25% savings on the windstorm portion of their policy after protecting every opening - some homes qualify for more.
A full impact package upgrades curb appeal, buyer confidence and appraised value in one project.