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AfterCGI Custom Windows & Doors in Palm Beach: What to Know First
TruePane Windows & Doors provides independent CGI custom windows & doors service in Palm Beach, including oversized glass panels, custom shape windows, architectural grilles and SDLs, and full curtain wall and storefront glazing work. Most CGI custom jobs are quoted within one business day after we measure the openings, and we do the work right the first time, with no surprise line items on the bill. We are not the cheapest bid in Palm Beach, and we don’t try to be. We’re the call you make when a prior installer left you with a fogged seal or a frame that binds in August and you want it fixed permanently. If you own a CGI window or door that isn’t performing, call (850) 801-5596 and a live person will answer. This page is written for CGI owners in Palm Beach who want straight answers, not sales talk.
How CGI Products Fail - and How We Fix Them
- CGI Estate Collection casement and picture windows: sagging sashes and dropped corners. On older Estate Series units in Palm Beach, we regularly see the sash weight pull the hinge side out of square by an eighth of an inch or more, usually because the original installers shimmed the frame instead of leveling the rough opening. The symptom is a casement that cranks hard at the top and leaks air at the bottom corner in summer storms. We pull the sash, reset the frame true, and replace the hinges with the correct gauge for the sash weight. Most shops just crank the hinge tighter and call it done; that lasts one season.
- CGI Sentinel Series sliding glass doors: rollers that flatten and scoring on the bottom track. Palm Beach sand is fine enough to work into the roller bearings on Sentinel sliders. Over three or four years the rollers develop flat spots, and the door starts to catch mid-travel. The real damage happens when a homeowner keeps forcing it, because a flat-spotted roller scores the aluminum track, and then you’re replacing the track, not just the rollers. We use stainless rollers with sealed bearings on every Sentinel door we service, which hold up to coastal grit better than the factory nylon units.
- CGI Classic Series single-hung windows: seal failure at the meeting rail due to repeated pressure cycling. In barrier-island properties and houses within a few blocks of the Intracoastal, we see Classic Series units lose their seal at the meeting rail faster than anywhere else in the county. The wind-load pressure changes during storm season flex the sash enough to fatigue the glazing bead. When the seal goes, the glass starts to haze from the inside edge. That isn’t a cleaning problem; it’s a failed insulating unit and the fix is replacement of the sealed unit, not a wipe-down.
- CGI Estate Collection fixed and radius windows: stress cracks in oversized lites from improper bedding. Oversized glass panels, especially radius-top units, crack when the glass is set too tight against the frame with no allowance for thermal expansion. Palm Beach heat moves glass more than people realize. A properly bedded lite should never touch the frame metal. We see cracks that trace back to installers who set the glass hard against the stop and then caulked over it. Our fix is removing the lite, inspecting the frame for distortion, and re-bedding with the correct setting block placement and perimeter clearance for the glass size.
- CGI commercial curtain wall and storefront systems: leaking mullion joints at the horizontal-vertical intersection. Curtain wall in Palm Beach takes a beating from wind-driven rain and salt air. The most common leak we trace is at the intersection of the horizontal and vertical mullions, where the internal weep system gets clogged with salt residue and fine sand. Water backs up inside the mullion and finds its way into the building. The fix is cleaning the internal drainage paths, replacing degraded gaskets, and resealing the joint with the correct structural silicone, not bathroom caulk.
Our CGI Custom Windows & Doors Process
- 1
Call and talk to a person. You call (850) 801-5596 and a live person answers, 24/7. We ask about the window or door, when it was installed, and what you’re seeing. No callbacks, no voicemail tree.
- 2
We measure every opening twice. A background-checked, uniformed technician comes to your Palm Beach home and measures the opening with the sash in place and out, checking the rough opening for square and level. If the opening isn’t true, we tell you what that means and what it costs to correct before we touch the window.
- 3
We lay out your options on paper. We quote manufacturer lines side by side, including CGI and comparable options from Andersen, Pella, PGT. We explain which parts are OEM and where a quality aftermarket part makes more sense for your budget and timeframe. You see exactly what you’re buying.
- 4
We do the work. Our technicians set the frame true, bed the glass correctly, and torque every fastener to spec. No shortcuts on sealant depth, no skipped weep system cleaning. Most CGI custom jobs are completed in a single visit.
- 5
We test and document. We check the operation, inspect the seal, and confirm drainage. Both manufacturer warranty layers are registered in writing before our truck leaves your driveway.
- 6
We stand behind it. Every job carries our Done Right Promise. If it isn’t done right, we make it right, with no paperwork fights and no arguing.
What CGI Custom Windows & Doors Costs in Palm Beach
CGI custom work in Palm Beach prices by the opening, the glass spec, and the condition of the existing frame. Here’s what we see across the county:
- CGI insulated glass unit replacement (standard size, impact-rated): $450 to $900 per lite, depending on glass thickness and Low-E coating.
- Custom shape window (radius top, arch, trapezoid) with impact glass: $1,800 to $4,200 per opening, including frame and installation.
- Sentinel slider roller and track service: $280 to $650 per door, parts included, depending on track condition.
- Oversized glass panel replacement (fixed, non-operable): $1,200 to $3,800 per panel, sized to the opening and installed.
- Curtain wall leak remediation (per mullion joint): $350 to $900 per joint, sealing and gasket replacement included.
What moves the price most is whether the existing frame is square and salvageable. A warped or corroded frame changes the job from a glass replacement to a full opening rebuild. We’ll tell you the truth either way. Call (850) 801-5596 for a free estimate, and we’ll put the numbers on paper before any work begins.
Why Palm Beach Homeowners Call TruePane Windows & Doors for CGI Work
Dale Kessler founded TruePane Windows & Doors in 2008, but the glazing trade in his family goes back further. He grew up in El Cid, west of the Intracoastal, where his father spent weekends fixing jalousie windows on houses that had seen forty Florida summers. Dale trained in glazing and building construction at Palm Beach State College, and has spent close to two decades measuring, setting, and servicing windows and doors across Palm Beach County. The rule that still hangs on the shop whiteboard is the one that names the company: if the pane is not true, the job is not done.
That rule is why our clients keep calling us back. Our techs are background-checked and uniformed, and they work in your home the way they’d work in their own mother’s. We quote manufacturer lines side by side on paper, register both warranty layers in writing before leaving, and back every job with our Done Right Promise. And if CGI isn’t the right fit for a particular opening, we’ll tell you plainly and show you comparable options from Andersen, Pella, PGT, or ViewLux. We’ve been serving this community since 2008 through our craft heritage, and we plan to be here in thirty more.
FAQs
No. We operate as an independent CGI service provider, which means we’re free to recommend the right fix for your home rather than defending a manufacturer’s position. That independence matters when a warranty claim gets complicated or when an OEM part is backordered and a quality aftermarket alternative gets your window working again weeks sooner. We still install to CGI’s published specifications and use OEM parts when they’re the right call.
No. Federal law protects your right to have your windows and doors serviced by an independent company without voiding the manufacturer warranty, as long as the work is performed correctly. That’s why we document everything, bed glass to CGI’s clearance specifications, and register both warranty layers in writing before we leave. If a warranty question ever comes up, you’ll have the paperwork to answer it. Call (850) 801-5596 if you’d like to talk through your specific situation.
Yes, in most cases. CGI’s key product lines, including Estate, Sentinel, and Classic, are still in production, and we can order matching units through our supplier network. For discontinued finishes or hardware, we’ll show you the closest current match and note any color variation before you commit. We don’t guess on color matching, especially on bronze and champagne anodized finishes where batch variations show up under Florida sun.
For a failed seal, a stuck slider, or a leaking mullion, we typically have a technician in Palm Beach within one to two business days after your call. Custom glass orders take longer because the unit is fabricated to your opening size and glass spec, often two to three weeks from order to install. We’ll tell you the honest timeline when you call (850) 801-5596, not the timeline you want to hear.
The answer depends on three things: the condition of the frame, the age of the unit, and whether the failure is in the glass, the hardware, or the seal. A flat-spotted roller is a repair. A failed insulating unit on a frame that’s still square is a glass replacement. A corroded frame or a door that’s been forced out of square for years is usually a full replacement. We’ll give you the honest assessment and a written quote either way. Estimates are free.
Call (850) 801-5596 to schedule your free estimate for CGI custom windows and doors in Palm Beach. We’ll measure twice, quote clearly, and do the job right.
Written by Dale Kessler, Owner, TruePane Windows & Doors at TruePane Windows & Doors, serving Palm Beach and nearby areas.
Six Reasons Homeowners Choose TruePane Windows & Doors
Impact systems engineered to design pressures up to +/-100, matched to your wind zone - your openings hold when the storm arrives.
Low-E insulated impact glass from our manufacturer lines commonly cuts monthly cooling bills 20-30%.
Laminated impact glass shuts out up to 40% of outside noise - traffic, neighbors, weather.
Monitoring services run $30-90 a month. Laminated impact glass resists forced entry around the clock, with no subscription.
Florida homeowners average around 25% savings on the windstorm portion of their policy after protecting every opening - some homes qualify for more.
A full impact package upgrades curb appeal, buyer confidence and appraised value in one project.