CGI Window Replacement Nationwide | TruePane Windows & Doors

CGI Window Replacement: The Palm Beach Owner’s Guide

We stock and install CGI-compatible window replacements across Palm Beach, with most residential swaps running between $140 and $380 per window for the part itself, depending on model line and hardware. Labor typically adds $200 to $450 per opening, so a complete replacement usually lands between $340 and $830 per window installed. Most Palm Beach homeowners notice the problem the same way: a sash that drags against the frame, a crank handle that spins without moving the panel, or a window that won’t seal flush against the jamb.

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You’ve got a CGI product that has done its job through years of salt air and hurricane season, and now one part has let go. That’s the reality of impact-rated windows in coastal Florida: the glass is rated to take a 2×4 at 50 feet per second, but the hardware and weatherstripping live in the same corrosive environment as everything else outside. The good news is that CGI built its lines around modular hardware, so the replacement part is available and the window itself usually has decades left in it.

Which CGI Models This Applies To

CGI’s residential impact line splits into two families: the Estate Collection and the Sentinel Series. The Estate Collection covers Classic, Targa, and the hinged-door counterparts, while Sentinel covers SL (sliding), FX (fixed), AW (awning), and CB (casement) configurations. Each series uses matched hardware sets, and the part numbers vary between them. A balance shoe from a Sentinel SL will not seat correctly in an Estate Classic frame, even if both windows are the same width.

To identify what you need, open the sash and look for the manufacturer label on the interior frame edge or the top rail of the sash itself. CGI stamps a series code and glass rating there, along with the manufacturing date. That date matters more than most owners realize: Palm Beach’s salt air cuts hardware life to roughly 10 to 15 years, regardless of how well the window was maintained. We also match OEM CGI hardware against quality aftermarket equivalents from Kinco and Truth Hardware, the same suppliers CGI uses for many of its components. For rollers, balances, and weatherstripping, the aftermarket part often meets or exceeds spec at a lower price. For locking hardware and impact-rated frame components, we recommend staying with genuine CGI parts.

Signs Your CGI Window Replacement Is Failing

• The sash drags or sticks when you slide or crank it. This usually means the rollers or hinge arms have worn flat, or the balance system has lost tension. In Palm Beach, we see this most on east-facing windows where salt spray accelerates corrosion on the stainless components.
• The crank handle turns but the window doesn’t move. The gear inside the operator mechanism has stripped. This is the single most common failure on CGI casement and awning units, especially after a few seasons of heavy use combined with humidity.
• Water sits in the track after rain. A failed or compressed weatherstrip is letting water past the sash. The weep holes may also be clogged with salt residue or debris, which stops the track from draining properly.
• The window no longer locks or the lock feels loose. The multipoint lock bar or the keeper has shifted, often because the sash sagged slightly as rollers wore down. If your window still locks but rattles in heavy wind, the frame gasket has compressed and needs replacing.
• Condensation appears between the panes. This is a sealed unit failure, not a hardware issue. In a coastal climate like Palm Beach, a failed seal will fog within one to two humid summers, and the only real fix is replacing the insulated glass unit itself.

Replacement Cost & What’s Included

Here’s what you’re looking at for a installed CGI window replacement in Palm Beach:

• Hardware-only replacement (rollers, balance, weatherstrip, lock): $140 to $380 per window installed
• Operator mechanism replacement (casement/awning crank): $180 to $420 per window installed
• Insulated glass unit replacement (glass only, frame reuse): $450 to $1,200 per window depending on impact rating and size

The range comes down to three things: which CGI series you have, whether the part is OEM or a proven aftermarket equivalent, and whether the frame needs any correction before the new part seats properly. We quote the part and the labor on paper before any work starts. That means you’ll see the manufacturer part number, the unit cost, and the labor line. No change orders, no “we found something else while we were in there” surprises. The Done Right Promise covers the installation work in writing, and we register the CGI manufacturer warranty on your replacement part before we leave the driveway.

DIY or Call Us?

Let’s be honest about what’s reasonable. You can check simple things yourself: clean the track, clear the weep holes with a small brush, and confirm whether the hardware is visibly broken or just dirty. If the crank grinds or the sash barely moves, you’ve diagnosed the problem without touching a screwdriver. The repair itself is another matter. Balance springs hold tension, and removing a sash with an active balance system can snap back in a way that does real damage to fingers and frames. Impact windows also carry alignment tolerances that matter for wind-load rating. If the sash sits out of true after your fix, you’ve turned a $300 repair into a $1,200 glass replacement. We’re not telling you to keep your hands in your pockets, only that this one is worth a call. Give us the model number from the label and we’ll tell you what the part costs and whether it’s a one-visit job.

Reach us at (850) 801-5596 and ask for the free estimate. A live person answers, not a voicemail tree. You’ll get the part number, the cost, and the install date before you hang up.

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