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AfterPGT Custom Windows & Doors in Palm Beach: What to Know First
We install, replace, and service PGT custom windows and doors across Palm Beach, including custom shapes, radius windows, architectural grilles, and oversized impact units. Turnaround on most PGT custom orders runs four to eight weeks once we lock measurements and glass spec, though simple sash and hardware work often gets done in one visit. We quote the full job in writing before any work starts, and the price we quote is the price you pay.
This page is for Palm Beach homeowners who already own PGT windows or doors, or are considering them, and want a contractor who knows the product line well enough to tell them the truth about it. If that sounds like what you’re after, call (850) 801-5596 and you’ll get a live person, day or night.
Key Takeaways
- We are an independent PGT service provider, not a PGT-authorized installer, which means we repair what others replace and we quote honestly.
- Our Done Right Promise covers workmanship on every PGT job, no exceptions and no fine print.
- We register both manufacturer warranty layers in writing before the truck leaves your Palm Beach driveway.
- Live person answers the phone 24/7 at (850) 801-5596.
How PGT Products Fail - and How We Fix Them
PGT builds a solid product, but like any window or door line that spends years in a Palm Beach climate, certain failure patterns show up more than others. Here’s what we see in the field, and what we do about it.
- 5520 Series Custom Impact Windows: perimeter seal failure at mitered corners. Palm Beach’s salt air and summer heat expand and contract the corner welds on custom-shaped 5520 frames faster than straight-square units. The symptom is a faint draft or a fogged corner on an otherwise clear unit. We disassemble the affected corner, clean the mullion pocket, reseal with structural silicone rated for coastal exposure, and retest the unit.
- WinGuard Custom Gear & Key Lock Sash: binding on the gear after four or five years. The operator gears on WinGuard casements and awnings are aluminum, and Palm Beach humidity combined with the fine sand that blows off the beach will wear them into a bind. We replace with factory-spec gear sets or a quality aftermarket equivalent, relubricate the track, and set the sash so it opens with one hand again.
- Custom Radius and Arch Transom Units: sealant separation at the radius frame. Curved and arch-top PGT units are framed with segmented vinyl that meets at a shallow angle. Over time, thermal movement causes the sealant at those joints to crack. When it fails, water tracks inside the wall before you ever see it on the sill. We cut out the old bead, reprime the joint, and lay a fresh bead with the same backer rod profile PGT’s own spec calls for.
- SGD890 Custom Sliding Glass Doors: roller wear and track galling on oversized panels. The SGD890 handles custom oversized glass well, but heavy panels wear the nylon rollers and gall the aluminum track over a decade of Palm Beach sun and storm cycles. A door that takes two hands to open is a roller or track problem, not a framing problem. We replace rollers with load-rated aftermarket or OEM parts, dress the track, and set the panel height so it glides.
- 5200 Series Custom Fixed and Picture Windows with SDLs (Simulated Divided Lites): SDL bar delamination. The grille bars on Palm Beach west-facing exposures take direct afternoon sun, and the adhesive that bonds the bar to the glass surface will eventually release. The bar separates but the glass stays intact, which looks worse than it is. We remove the loose bar, clean the glass surface, and reset it with a UV-stable adhesive, then check every other bar on the unit while we’re there.
Our PGT Custom Windows & Doors Process
Every PGT job follows the same six steps, whether it’s a custom radius window on a Worth Avenue storefront or a WinGuard sliding glass door in El Cid. The process keeps the work straight and the price honest.
- 1
Call and talk to a person. A live person answers at (850) 801-5596, asks what you’re seeing, and schedules the visit.
- 2
Measure and diagnose on site. Our tech measures every opening twice and identifies the failure before recommending anything. No quoting over the phone on custom work.
- 3
Parts decision: OEM or aftermarket, and why. We give you the honest trade-off on paper. OEM keeps the PGT warranty intact on affected components; quality aftermarket often costs less and lasts as long, but we tell you which is which and what it means for your warranty.
- 4
Written quote with no surprises. Line items, parts, labor, and installation date. The price on the quote is the price on the invoice.
- 5
Install, test, and document. We do the work, cycle the unit, test the seal and operation, and register both PGT warranty layers in writing before we leave your Palm Beach home.
- 6
Make the Done Right Promise. If it’s not done right, we make it right. No paperwork, no arguing.
What PGT Custom Windows & Doors Costs in Palm Beach
Pricing on PGT custom work runs on a wide range because a simple operator replacement and a custom radius impact unit have nothing in common but the brand name. Here’s what to expect in Palm Beach.
| Job Type | Typical Range in Palm Beach |
|---|---|
| WinGuard operator or gear set replacement (parts + labor) | $185 - $340 per sash |
| Roller replacement and track dressing on SGD890 sliding door | $275 - $475 per panel |
| Leaking corner or mullion reseal on custom 5520 unit | $240 - $520 per corner |
| SDL bar reset on custom picture window | $120 - $280 per bar |
| Full custom PGT impact window installation (5-8 week lead time) | $1,100 - $2,800 per unit installed |
| Custom radius or arch PGT unit fabrication and install | $2,400 - $5,500 per unit |
What moves the price: custom shape complexity, glass size and impact rating, whether the sill pan and flashing need rebuilding, and whether you need OEM parts to keep a warranty intact. We quote it all on paper before we start, and the free estimate is exactly that. Call (850) 801-5596 for a straight number on your PGT job.
Why Palm Beach Homeowners Call TruePane Windows & Doors for PGT Work
We’ve served Palm Beach County since 2008 through generations of installers, and we’re still here because we do the work right the first time and answer the phone every time after. When a PGT unit gets fogged, a sliding door binds, or a custom window starts leaking at the corner, the homeowner’s real question is the same one they ask about every contractor: will this company still be around in five years and will they stand behind the work? We will, and we do.
Our techs are background-checked, uniformed, and trained on PGT’s product lines as an independent PGT service provider. If a PGT replacement isn’t the right move for your Palm Beach home, we’ll tell you, and we can quote side by side from Andersen, Pella, or CGI on paper, so you can compare exactly what you’re buying. That’s the square deal we’ve built the company on. If the pane is not true, the job is not done.
FAQs
We handle warranty-safe repairs as an independent PGT service provider, but we are not a PGT-authorized installer. That means we can perform repairs that don’t void your PGT warranty, and we register both warranty layers in writing before we leave the job. If a claim needs to go through PGT directly, we’ll prepare the documentation and walk you through the process. Call (850) 801-5596 and we’ll tell you what’s covered before we touch anything.
Most PGT custom orders run four to eight weeks from the day we lock measurements and glass spec. Simple repairs, like a gear set or roller replacement, are usually done in one visit. Custom radius units, oversized panels, and specialty glass take longer. We’ll give you the real timeline on the quote, and we’ll be there when we say.
No. The price on the written quote is the price on the invoice. The only exception is if we find hidden damage that genuinely changes the scope of the job, and if that happens, we stop work and get your sign-off before proceeding. That’s the no-surprise square deal we’ve kept since 2008.
Yes. We pull all required Palm Beach County permits and schedule inspections on any PGT installation that requires them. Impact-rated windows and doors must meet current Florida Building Code requirements, and we handle that end of it so the job passes inspection the first time. Call (850) 801-5596 and ask us about your specific project.
In many cases, yes. If your existing PGT frames are square, the sills and flashing are intact, and the frame profiles still accept new glass packages, we can often replace the glass without replacing the entire unit. That saves money and keeps the opening watertight without disturbing your trim. We’ll inspect the frames and tell you honestly whether a glass-only replacement is the right move for your Palm Beach home.
Written by Dale Kessler, Owner, TruePane Windows & Doors at TruePane Windows & Doors, serving Palm Beach and nearby areas.
Six Reasons Homeowners Choose TruePane Windows & Doors
Impact systems engineered to design pressures up to +/-100, matched to your wind zone - your openings hold when the storm arrives.
Low-E insulated impact glass from our manufacturer lines commonly cuts monthly cooling bills 20-30%.
Laminated impact glass shuts out up to 40% of outside noise - traffic, neighbors, weather.
Monitoring services run $30-90 a month. Laminated impact glass resists forced entry around the clock, with no subscription.
Florida homeowners average around 25% savings on the windstorm portion of their policy after protecting every opening - some homes qualify for more.
A full impact package upgrades curb appeal, buyer confidence and appraised value in one project.