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AfterWhy Palm Beach Homeowners Choose CGI Windows & Doors
We provide Cgi repair in Palm Beach for independent CGI windows and doors service, from impact-rated Classic Series single-hungs in lakefront condos to Sentinel sliding doors on South Ocean Boulevard estates. Our techs carry 15-plus years of field experience with CGI’s welded-thermoplastic frame and sash designs, and we keep local inventory of CGI-specific hardware so you’re not waiting on a distributor in Miami. We’re not an authorized CGI dealer, and we’ll say so plainly, but we service more of their products in Palm Beach County than most shops that are. If you’ve got a CGI window or door that’s fogged, binding, or simply not latching the way it used to, call (850) 801-5596 and we’ll take a look.
Why Trust TruePane Windows & Doors for Your CGI Windows & Doors?
Dale Kessler grew up in El Cid, where his father spent weekends repairing jalousie windows on houses that had seen forty Florida summers. That is where our approach to CGI service comes from: measure the opening twice, understand how the frame was built, and use parts that match what the manufacturer actually specified. Dale trained in glazing and building construction at Palm Beach State College, where the instructors were particular about sealant depth and frame tolerances. Those habits stuck. Today our technicians work on CGI Classic Series, Estate Collection, Sentinel Series, and 9600 Series units every month, including retrofit work on Miami-Dade HVHZ-approved openings. We stock CGI glazing beads, coil balances, rollers, and multipoint lock hardware locally, which means a service call in Palm Beach doesn’t turn into a three-week parts wait. And as an independent CGI service provider, we’re free to tell you when a repair makes sense and when it doesn’t, without a manufacturer’s sales quota sitting behind the recommendation.
Every job is covered by the Done Right Promise and The Keystone Standard: both warranty layers registered in writing before the truck leaves the driveway. No arguing. If the pane is not true, the job is not done.
Common CGI Windows & Doors Problems We Fix in Palm Beach
Palm Beach sits on a barrier island less than half a mile wide between the Atlantic and the Intracoastal. That means salt air hits every opening from both sides, and CGI products, as well-built as they are, respond to that environment in predictable ways. Here are the failures we actually see on service calls, not the ones listed on a generic repair website:
- Fogging between panes in CGI Classic Series insulated glass units. This is the most common call we take from Palm Beach condo owners. The butyl seal on the IGU degrades after years of salt-air exposure, moisture works its way between the panes, and you get that milky haze that never wipes clean. The fix is an IGU replacement sized to the original CGI sash, not a sealant patch that fails again in a season.
- Warped sashes on older CGI awning windows. The Estate Collection casements and awnings have a factory-applied weatherstripping that does fine for years, then starts to break down. When it does, the frame weep holes clog with sand and salt residue, water pools where it shouldn’t, and the sash begins to warp. We see this most often on the Intracoastal-facing sides of Palm Beach homes where the afternoon breeze carries fine sand against the frame.
- Roller and track wear on CGI Sentinel sliding doors. Sentinel doors are heavy, and once sand gets into the bottom track, the rollers grind down fast. The door starts to drag, then bind, then refuse to close squarely. Homeowners often force it, which bends the roller brackets and makes the repair more involved than it needed to be. We replace the rollers and re-align the panel before the frame gets damaged.
- Aluminum cladding pitting on coastal-facing CGI Estate casements. If a CGI window was installed with a scratch in the cladding, even a small one, salt air finds the raw aluminum underneath. The cladding corrodes from below the paint line, and you see bubbling or pitting that spreads. In Palm Beach, where both the ocean and the bay are in play, this happens faster than it would inland. We strip, treat, and re-clad the affected sections or replace the sash entirely when the corrosion has gone too far.
- Balance spring failure in double-hung CGI Classic Series units. The coil balances inside the sash are factory-rated for a specific window weight. In older condos where impact cycling has been repeated, the springs snap and the vinyl shoe cracks. The sash drops hard when you try to raise it. We replace both balances as a matched set, not just the failed side, because mixed springs create new alignment problems within months.
CGI Parts & Our Repair-vs-Replace Approach
For current CGI lines we source OEM components whenever they are available: glazing beads, balance coils, rollers, multipoint locks, and tilt latches. These parts carry the factory’s tolerances, and using them keeps the original wind rating intact. For discontinued models, where OEM supply has dried up, we use dimensional-matched aftermarket hardware or custom-fabricated aluminum fillers that fit the original geometry. We don’t sand down a sash to force a close-enough part in; we modify the part, not the window.
The repair-vs-replace conversation is straightforward. We repair before replacing frames when the sash is sound and the hardware is the problem. If you have a severely corroded coastal unit where the frame itself is compromised, we’ll tell you that a full-frame replacement costs less than rehabilitating what’s there, and show you both numbers on paper. If the frame is right and the glass is rated, the rest is just following through. For an honest assessment of your CGI windows or doors in Palm Beach, call (850) 801-5596. Estimates are free.
Our CGI Service Process - Step by Step
We treat CGI service like the product deserves: methodical, documented, and done once. Here’s what happens when you call us about a CGI window or door in Palm Beach.
- 1
Diagnosis on site. We measure the opening, inspect the frame, sash, hardware, and glazing, and identify the specific failure. On a fogged unit, for example, we check the seal around the IGU and determine whether the moisture entered through the butyl seam or a failed glazing bead. The fix differs depending on the answer.
- 2
Written line-item quote. We put the repair or replacement on paper with the exact CGI parts or aftermarket equivalents, labor, and any permit work required. No surprises on the bill. If a Palm Beach Architectural Commission review is required for a visible door replacement, we flag it before you sign anything.
- 3
Repair or installation. Our background-checked, uniformed technicians do the work the same way they’d work in their own mother’s home. That means clean cutting, proper flashing, correct sealant depth, and every fastener torqued to the manufacturer’s spec. We register both warranty layers before the truck leaves the driveway.
- 4
Operation test and wind-mitigation check. Every CGI install or repair gets tested for latch engagement, roll force, seal compression, and balance. For impact-rated openings, we confirm the unit still meets the rated design pressure. If it doesn’t, we fix it before we call the job done.
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Done Right Promise paperwork. You get the warranty registrations, the parts list, and our Done Right Promise in writing. If something’s off, we make it right. No paperwork fights, no fine print that covers neither.
CGI Products We Service & Install in Palm Beach
Our team works across the CGI product range you’re most likely to have in a Palm Beach home. The Classic Series covers single-hung and fixed windows, impact-rated and common in mid-rise condos and older single-family homes. The Estate Collection includes casement and awning operators with colonial profiles that fit the island’s Mediterranean Revival architecture better than most modern Window Installation services lines. The Sentinel Series is CGI’s impact sliding glass door and French door family, and we see a lot of those on Intracoastal-facing rooms. The 9600 Series is the architectural fixed window with horizontal and vertical mullions, used in larger custom homes and resort properties. We stock local inventory of glazing beads, balances, rollers, and lock hardware for all these lines, which keeps most Palm Beach service calls to a single visit.
We Also Service These Brands
CGI is one of more than a dozen manufacturer lines we know well. We also service and install Andersen, Pella, and PGT products, among others. If you’re comparing side by side, we quote manufacturer lines on paper so you see exactly what you’re buying. No single-brand dependence, no incentive to push one product over another. Just a square deal.
FAQs - CGI Windows & Doors Service in Palm Beach
No, we are an independent CGI service provider. We are not affiliated with or authorized by CGI, and we won’t imply otherwise. What we are is experienced: our techs have 15-plus years with CGI’s welded-thermoplastic frame and sash designs across South Florida, including retrofit work on Miami-Dade HVHZ-approved openings. Independence means we recommend what’s right for the window, not what a distributor wants to move.
For current CGI product lines, yes, we source OEM glazing beads, balance coils, rollers, multipoint locks, and tilt latches whenever the manufacturer has them available. For discontinued models where OEM supply is gone, we use dimensional-matched aftermarket hardware or custom-fabricated aluminum fillers that meet the original geometry. We’ll tell you which we’re using and why before any work begins. Call (850) 801-5596 with your window details and we’ll check parts availability while you’re on the line.
Most CGI Windows & Doors in Lake Worth Beach, FL repairs and Palm Beach jobs are completed in a single visit, since we stock local inventory of the hardware these units most commonly need. A Classic Series balance replacement takes about an hour. A Sentinel sliding door roller job runs two to three hours depending on door weight. IGU replacements for fogged units typically require measuring first and installing the new glass on a return visit, usually within a week. We’ll give you a specific schedule at the diagnosis.
We service the CGI Classic Series including single-hung and fixed windows, the Estate Collection casements and awnings, the Sentinel Series impact sliding glass doors and French doors, and the 9600 Series architectural fixed windows with mullions. We also handle discontinued CGI Windows & Doors in Westgate, FL models and others that independents often decline, because we keep hardware records and know what parts will interchange.
If your CGI product is still under the manufacturer’s warranty, we take care to use OEM parts and follow the specified installation procedures so the coverage stays intact. We register both warranty layers in writing before our truck leaves your driveway, and our Done Right Promise covers our workmanship regardless. If a warranty claim is needed, we document the repair in the format the manufacturer expects. For an exact quote on your CGI unit, call (850) 801-5596.
CGI repair costs in Palm Beach depend on what failed. A Classic Series balance replacement typically runs $180 to $320 per sash including parts and labor. Sentinel sliding door roller replacement runs $250 to $450 per panel, depending on whether the track also needs work. IGU replacement for a fogged Classic Series unit runs $400 to $800 depending on glass size and coating. Full-frame CGI replacements start around $2,500 per opening and climb from there, especially on the island where ARCOM review and custom fabrication add time and cost. Call (850) 801-5596 for an exact quote, written and itemized. Estimates are free.
Book Your CGI Service in Palm Beach, FL
If you have a CGI window or door that isn’t sealing, sliding, or holding its wind rating the way it should, call us at (850) 801-5596. We’ll schedule a diagnosis, put the numbers on paper, and stand behind the work in writing. Serving Palm Beach and the surrounding island communities since 2008.
Written by Dale Kessler, Owner at TruePane Windows & Doors, serving Palm Beach since 2008.
Six Reasons Homeowners Choose TruePane Windows & Doors
Impact systems engineered to design pressures up to +/-100, matched to your wind zone - your openings hold when the storm arrives.
Low-E insulated impact glass from our manufacturer lines commonly cuts monthly cooling bills 20-30%.
Laminated impact glass shuts out up to 40% of outside noise - traffic, neighbors, weather.
Monitoring services run $30-90 a month. Laminated impact glass resists forced entry around the clock, with no subscription.
Florida homeowners average around 25% savings on the windstorm portion of their policy after protecting every opening - some homes qualify for more.
A full impact package upgrades curb appeal, buyer confidence and appraised value in one project.